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Customers
We focus on building long-term relationships with customers. This reassures them that we can gain a complete understanding of their needs and will be around in future to help look after the assets we have helped to deliver. It also makes our future workflow more predictable and secure.

In both the Americas and the UK we have many longstanding customer relationships. In the US and Canada, these include food producers General Mills and Cargill, which go back over fifty years. Our environmental business is also working with the US Air Force, to provide on-going services and support around the world.

In the UK, we increasingly work on a similar basis. During 2004, we continued our long-term relationships with customers such as BAA and Welsh Water and agreed to work for the long term with new customers such as the National Health Service and Thames Water. We also have active long-term regeneration partnerships with English Cities Fund and British Waterways and an important framework contract with the Ministry of Defence to manage their estates and facilities in Scotland.

We have worked with Scottish Power in the UK on the development of wave power solutions, as we have similar interests in investing in renewable alternatives to wind power. In some markets, such as oil and gas, where we have particularly strong and longstanding partnerships with customers, we work together on goals such as improving the local supply chain in the area where we are delivering a project – an example of how we did this with Shell at Malampaya in the Philippines can be found in the case study section.

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