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- We consistently consult and work with our local communities
- Many of our activities bring benefits to the community - for instance better traffic solutions in cities
- We transfer knowledge and skills into communities and also invest in them, financially or in kind.
- We want to deepen our investment in communities, investing in a way that improves their long-term quality of life
- We would like to be able to measure our performance in this area more formally.
The stakeholder research we carried out in 2004 asked us to explain our specific sustainability objectives in more detail. A short description of our approach in each area follows – together with brief comments on 2004 performance. Please see our website for more detail.
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Investing in our community helps us manage risk and forge lasting relationships that will lead to benefits for both sides, including, for example, an improved local economy or better project plans. We have a range of approaches, from hiring people in the community where we work, to transferring knowledge and skills, and mentoring the local supply chain.
In the UK, where we have traditionally handled large infrastructure projects such as motorways and wind farms, we have appointed dedicated community liaison officers. In the Americas, we provide professional public consultation services to customers, through our specialist environmental services business. In Europe, we provide a range of customised solutions for towns and cities, including transport and security systems designed to meet communities’ needs.
We have established a good practice Community Investment Guideline, which gives our businesses a framework to assess how to help local communities in practical ways.
We will cascade this guideline into the business over the course of the next year.
We must also avoid any abuse of community or human rights and we do this through our tender review process, which is our means of assessing potential work or projects. This process allows us to ensure the work we do is consistent with our Guiding Principles. It was recently updated and will be cascaded into the business during 2005. In future, we want to do more to educate our people on what upholding human rights means in practice.
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