Customer service

AMEC's economic sustainability relies on maintaining and building strong relationship with our clients. Throughout 2007 we have been undergoing a major transformation with the objective of focusing on the energy, power and process market sectors.

As a business, we continued to extend and expand our capability and resources to provide a wider access to our customer base by making a number of strategic acquisitions. We continued our divestment programme of non-core sector businesses, ensuring they left AMEC with the ability to provide their customer base with high quality services.

AMEC is committed to providing high value services which exceed the expectations of our customers and others with whom we work. During 2007, AMEC's performance won awards from a number of stakeholders, including an award from the Environmental Business Journal. AMEC took part in a number of high profile exhibitions, such as the global oil and gas conference, Offshore Europe, which gave us the opportunity to talk directly with our external stakeholders.

Also during 2007, AMEC was proud to celebrate 100 years of working in Canada. For a century, our people have led projects that transformed the landscape and helped shape the country.

To find out more about AMEC's customer service policy and performance during 2007, go to the related documents navigation box on the right-hand side of this page.

Performance indicators

Indicator	Actual	Achieved
Revenue (£ million)*	23356.2	+11%
Pre-tax profit before exceptional items*	126.5	+59%
EBITA*	5.1%	+ 1%
Number of awards won by AMEC	25	+9

*As reported in AMEC's Annual Report and Accounts 2007